Quality Assessment Project

In 2010, The State Council on Developmental Disabilities, in cooperation with The Department of Developmental Services and Human Services Research Institute (HSRI), joined 26 other states in conducting quality assessment interviews using the nationally recognized National Core Indicators (NCI) assessment tool.

The core indicators are standard measures used across states to assess the outcomes of services provided to individuals and families. Indicators address key areas of concern including employment, rights, service planning, community inclusion, choice, and health and safety.

The Council collects data across the state of California through face to face interviews with adult consumers, as well as through surveys mailed to families of children and adults with developmental disabilties.

The responses to these surveys help California identify essential changes necessary to improve the quality of the service delivery system at a statewide and local level.

View 8 things the NCI told us in 2014-2015

View NCI reports analyzing the collective responses from past data collection periods. 

View NCI reports for each Regional Center

Additional Resources:

Notice:  The In-Person Survey (IPS) Cycle is expected to begin September/October 2020.  SCDD will begin recruitment of Independent Contractors around May 2020.  Please return to this page later for more information or join the QAP Mailing list below to receive future information on community activities including the In-Person Survey (IPS) Cycle.  

Contact QA Project

Quality Assessment Coordinators

Regional Office QA Coordinator Telephone Email Assigned Regional Centers
North Coast Office
505 S. State Street
Ukiah, CA 95482
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Deborah Kindley (707) 725-5929 deborah.kindley@scdd.ca.gov Alta
Far Northern
North Bay
Redwood Coast
Bay Area Office
1515 Clay Street, Suite 300
Oakland, CA 94612
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Ron Usac

Angel Wiley

(510) 286-0439



East Bay
Golden Gate
San Andres
North Valley Office
2529 March Lane, Suite 105
Stockton, CA 95207
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George Lewis (209) 473-6930 george.lewis@scdd.ca.gov Central Valley
Valley Mountain
Los Angeles Office
411 N. Central Ave., Suite 620
Glendale, CA 91203
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Melody Goodman

Thomas Hamlett

Jenny Villanueva

(818) 543-4631




Eastern Los Angeles
Frank D. Lanterman
North LA County
San Gabriel/Pomona
South Central LA
Orange County Office
2000 E. Fourth Street, Suite 115
Santa Ana, CA 92705
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Vacant, contact
Ruby Villanueva
with any questions
(951) 489-8096 ruby.villanueva@scdd.ca.gov Inland
San Diego Imperial Office
8880 Rio Sand Diego Dr., Suite 250
Sand Diego, CA 92108
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Nancy Dow (619) 688-4233 nancy.dow@scdd.ca.gov Orange County
San Diego
Headquarters SCDD
3831 North Freeway Blvd., Suite 125
Sacramento, CA 95834
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Ruby Villanueva
Project Manager
(951) 489-8096 ruby.villanueva@scdd.ca.gov
Headquarters SCDD
3831 North Freeway Blvd., Suite 125
Sacramento, CA 95834
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Douglas Sale
Deputy Director
(916) 263-8114 Douglas.Sale@scdd.ca.gov