If you have a family member 18 years or older
and receiving at least one Regional Center funded service,
you have an opportunity to let California know how to improve services.
Paper Surveys are being mailed out to you from the
State Council on Developmental Disabilities (SCDD)
Or you can immediately take the survey online by
entering your access code after clicking
http:\\ncifamilysurveys19.com
Or scan QR code below to be directed to the survey (enter your access code)
Your opinions will help improve services and supports in California.
Quality Assessment Project
In 2010, The State Council on Developmental Disabilities, in cooperation with The Department of Developmental Services and Human Services Research Institute (HSRI), joined 26 other states in conducting quality assessment interviews using the nationally recognized National Core Indicators (NCI) assessment tool.
The core indicators are standard measures used across states to assess the outcomes of services provided to individuals and families. Indicators address key areas of concern including employment, rights, service planning, community inclusion, choice, and health and safety.
The Council collects data across the state of California through face to face interviews with adult consumers, as well as through surveys mailed to families of children and adults with developmental disabilties.
The responses to these surveys help California identify essential changes necessary to improve the quality of the service delivery system at a statewide and local level.
Additional Resources:
- NCI: What to expect during an NCI interview (video)
- NCI: reports analyzing the collective responses from past data collection periods.
- NCI: reports for each Regional Center
Notice: Due to the Pandemic, we are assessing the process for In-Person Surveys (IPS). If you are interested in receiving automatic updates about the QA project, including any potential opportunity for contracted interviewers, please click on the link below to join the QA Project Mailing List.
Contact QA Project
Quality Assessment Coordinators
| Regional Office | QA Coordinator | Telephone | Assigned Regional Centers | |
|---|---|---|---|---|
| North Coast Office 505 S. State Street Ukiah, CA 95482 » » Map |
Deborah Kindley | (707) 725-5929 | deborah.kindley@scdd.ca.gov | Far Northern North Bay Redwood Coast |
| Bay Area Office 1515 Clay Street, Suite 300 Oakland, CA 94612 » » Map |
Ron Usac Angel Wiley |
(510) 286-0439 | East Bay Golden Gate San Andres |
|
| North Valley Office 2529 March Lane, Suite 105 Stockton, CA 95207 » » Map |
George Lewis | (209) 473-6930 | george.lewis@scdd.ca.gov | Alta California Central Valley Valley Mountain |
| Los Angeles Office 411 N. Central Ave., Suite 620 Glendale, CA 91203 » » Map |
Jonathan Arevalo-Parrish Brianna Reynoso Jenny Villanueva |
(818) 543-4631 | Eastern Los Angeles Frank D. Lanterman Harbor North LA County San Gabriel/Pomona South Central LA Westside |
|
| Orange County Office 2000 E. Fourth Street, Suite 115 Santa Ana, CA 92705 » » Map |
Carol Nakamura-Robinson | (909) 890-1439 | ruby.villanueva@scdd.ca.gov | Inland Kern Tri-Counties |
| San Diego Imperial Office 8880 Rio Sand Diego Dr., Suite 250 Sand Diego, CA 92108 » » Map |
Nancy Dow | (619) 688-4233 | nancy.dow@scdd.ca.gov | Orange County San Diego |
| Headquarters SCDD 3831 North Freeway Blvd., Suite 125 Sacramento, CA 95834 » » Map |
Ruby Villanueva Project Manager |
(951) 489-8096 | ruby.villanueva@scdd.ca.gov | |
| Headquarters SCDD 3831 North Freeway Blvd., Suite 125 Sacramento, CA 95834 » » Map |
Douglas Sale Deputy Director |
(916) 263-8114 | Douglas.Sale@scdd.ca.gov |